The only way to contact township within the game is the "Customer Service" button, where I got no help at all. I am banned, so I cannot use "Help and support" she mentioned. It is disappointing that the reply from "Anastasia C." in the email was still asking me to "contact us directly from the game". I sent my concern on the Playrix official support website afterwards, too. The support representative has never answered me from the time I replied as above. It should not be me to punish, but the hackers and the Township's vulnerable servers to blame! It is the one who bought my township account that made the " invalid purchase"! I have done my best to protect my township and my associated accounts, but my township game account was breached on the game server's side.
NEW PLAYRIX GAMES TO PURCHASE VERIFICATION
I also replied: All social network accounts linked to township are under 2-step verification protections and under different strong passwords protections. How can I put other nation flag on and play games in Dutch?) The person who hacked my game put a Malaysian national flag in my town! (I am Chinese. My town name was changed to " Groningen" (the name of a city in the northern Netherlands). My friend sent me some screenshots of my town. Within the township game, I replied: During that time, I did not even played township, and I had never made any in-app purchases. Their feedback said they confirmed "I" made an "invalid purchase", and their feedback was in Russian and English. I tapped on the button "Klantenservice" ("Customer Service" in English) in the middle, to contact township support representative within the game. However, when I opened it, a " You are banned." notice written in Dutch (which I do not speak, I speak Chinese and English) popped up. After several months of absence, I finally have time to play Township again.